“Your EQ is the level of your ability to understand other people, what motivates them, and how to work cooperatively with them.”
– Howard Gardner
EQ is essential for personal well-being, healthy relationships, effective communication, leadership, and overall success in various areas of life.
It is a valuable skill set that can be developed and nurtured to enhance one’s emotional intelligence and overall quality of life.
We all know how it is important as a leader to mange between your thinking and feeling, in other words to upgrade your Emotional Intelligence skills.
Being that said, here I shed more light on how to put Emotional Intelligence into practice! how to use it in the workplace.
“Emotional intelligence is the real secret to success. The better we understand ourselves, the better we can understand, motivate and inspire others.”
– Travis Bradberry
KCG EQ Model
The emotional intelligence model of the 6 Seconds organization, also known as KCG (Know, Choose, Give), is a framework designed to develop and enhance emotional intelligence skills.
The model consists of three key steps:
Know, Choose, and Give, which represent the process of self-awareness, self-management, and connecting with others.
Know Yourself
This step focuses on developing self-awareness, which is the ability to recognize and understand one’s own emotions, strengths, and areas for growth.
It involves becoming aware of one’s feelings, thoughts, and bodily sensations in different situations. By increasing self-awareness, individuals can better understand how their emotions impact their behavior and decision-making.
Choose Yourself
The Choose step emphasizes self-management, which involves effectively managing one’s own emotions and behaviors.
It involves recognizing and understanding the impact of emotions on oneself and others and making intentional choices about how to respond.
This step encourages individuals to develop strategies for regulating their emotions, handling stress, and making responsible decisions.
Give Yourself
The Give step focuses on building positive connections and relationships with others. It involves developing empathy, understanding others’ emotions, and effectively communicating and collaborating with them. Giving refers to acts of kindness, support, and positive engagement with others. By nurturing positive relationships, individuals can create a supportive and collaborative environment that fosters emotional well-being and enhances overall performance.
“Emotional intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act.”
– Daniel Goleman
The KCG model recognizes that emotional intelligence is a dynamic and ongoing process that requires continuous practice and development.
It provides a framework for individuals to cultivate self-awareness, self-management, and interpersonal skills, ultimately leading to improved emotional well-being, relationships, and performance.
Leadership is not only about making decisions or managing teams; it also encompasses effective communication.
The ability of leaders to influence and inspire others through their words is a crucial aspect of their role.
Effective speaking skills can help leaders convey their vision, motivate their teams, and build strong relationships with stakeholders.
However, mastering the art of communication requires practice, self-awareness, and a commitment to continuous improvement.
In this article, we will explore how leaders can influence and enhance their speaking skills, enabling them to become more persuasive, engaging, and impactful communicators.
Leaders can greatly influence and improve their speaking skills through various strategies and practices.
Here are some ways leaders can enhance their speaking abilities:
Preparation and Practice
“Proper Preparation Prevents Poor Performance”
~James Baker
This model is called the (5ps).
Effective leadership communication requires preparation and practice.
Leaders should invest time in honing their speaking skills by rehearsing speeches, presentations, and important conversations.
This allows them to become familiar with the content, improve their delivery, and gain confidence.
Active Listening
Being an active listener is crucial for effective communication.
Leaders who actively listen to others can better understand their audience’s needs, concerns, and perspectives.
This enables them to tailor their message accordingly and engage their audience more effectively.
I had a client who is general manager, she was complaining about her impatience when it comes to active listening.
In the middle of any conversation, she dwells into her thoughts thinking about what does she have to do, to say to react in this situation, ignoring what the other person says, feel or think.
This ends up in to miscommunication and lots of misconceptions.
Clarity and Conciseness
Leaders should strive for clarity and conciseness in their communication.
They should articulate their thoughts clearly, use simple and understandable language, and avoid jargon or technical terms that may confuse their audience.
Being concise helps leaders convey their message more effectively and ensures that important points are not lost in unnecessary details.
Nonverbal Communication
Leaders should pay attention to their nonverbal communication, including body language, facial expressions, and gestures.
These nonverbal cues can greatly impact how their message is received.
Maintaining good eye contact, using appropriate gestures, and displaying confident body language can enhance a leader’s credibility and engagement with the audience.
Storytelling
Once upon a time!
Rings a bell!
The most favorable and lovable statement that we used to hear when we were kids, actually we still amazed by it till now.
Leaders can captivate their audience by incorporating storytelling techniques into their communication.
Sharing personal anecdotes, case studies, or examples can make their message more relatable, memorable, and impactful.
Stories have the power to connect with people emotionally and inspire action.
Empathy and Emotional Intelligence
“We are not rational creatures who feel; we are emotional creatures who rationalize.”
~ Devutt Pattanaik
Leaders who demonstrate empathy and emotional intelligence in their communication can build stronger connections with their audience.
Understanding and acknowledging the emotions and perspectives of others helps leaders deliver messages with sensitivity and compassion, fostering trust and rapport.
Feedback and Continuous Improvement
Leaders should actively seek feedback whether it is solicited or unsolicited on their speaking skills from trusted colleagues, mentors, or communication coaches.
Constructive feedback helps identify areas for improvement and enables leaders to refine their speaking abilities over time.
Continuous learning and development are essential for enhancing communication skills.
Adapting to the Audience
Effective leaders tailor their communication style and message to suit the needs and preferences of their audience.
They consider factors such as the audience’s knowledge level, cultural background, and communication preferences.
Adapting to the audience ensures that the message is received and understood more effectively.
I have a client who is so much in deep of details, which prevents him to talk straight forward and be to the point with his team!
He made his mind to change, he wants to change his core (details oriented) type of person and that was very difficult.
We agreed upon another solution! After the conversation, he knew that adapting to the other communication style is easier, helpful and more to the point.
Authenticity
Leaders who speak authentically and genuinely connect with their audience.
Rather than relying on scripted or overly formal language, leaders should aim to communicate in their own voice.
Authenticity fosters trust, credibility, and a sense of relatability.
Seeking Opportunities for Public Speaking
Leaders can enhance their speaking skills by actively seeking opportunities for public speaking engagements.
These may include industry conferences, internal company events, or community gatherings.
Regular practice in front of different audiences helps leaders refine their speaking abilities and build confidence.
By implementing these strategies and continuously working on their speaking skills, leaders can exert a positive influence on their communication effectiveness and inspire others through their words.
Well-formed outcomes play a crucial role in guiding your actions, maintaining focus, and maximizing your chances of success.
They provide a roadmap for personal and professional growth, enhance motivation, and empower you to take control of your life and make meaningful progress towards your desired outcomes.
Why Well-formed Outcomes are Important!
Clarity and Focus: Well-formed outcomes provide clarity and focus on what you want to achieve.By clearly defining your desired outcomes, you create a specific target to aim for, which helps you direct your efforts and resources more effectively. It eliminates ambiguity and provides a clear roadmap for action.
Motivation and Commitment: Well-formed outcomes enhance motivation and commitment.When you have a clear vision of what you want to accomplish, it becomes easier to stay motivated and committed to taking the necessary actions. Well-formed outcomes tap into your intrinsic motivation, aligning your goals with your values and desires.
Measurement and Progress Tracking: Well-formed outcomes are measurable, which allows you to track your progress. When outcomes are specific and measurable, you can determine how far you have come and how close you are to achieving your goals.This measurement provides a sense of achievement, boosts confidence, and helps you make any necessary adjustments along the way.
Accountability and Responsibility: Well-formed outcomes foster accountability and responsibility. By setting clear outcomes, you take ownership of your goals and actions. You become accountable to yourself and can hold yourself responsible for making progress.
This sense of ownership empowers you to take proactive steps and make the necessary decisions to move forward.
Effective Decision Making: Well-formed outcomes support effective decision making.When you have a clear outcome in mind, it becomes easier to evaluate choices and make decisions that align with your goals. You can assess whether a particular action or opportunity contributes to or detracts from your desired outcomes, enabling you to make more informed decisions.
Adaptability and Flexibility: Well-formed outcomes allow for adaptability and flexibility.While the outcome provides a clear direction, it doesn’t mean that the path to achieving it is fixed. Well-formed outcomes allow you to be flexible and adjust your strategies and approaches as needed.
This adaptability enables you to navigate obstacles, seize opportunities, and optimize your chances of success.
Personal Growth and Development: Well-formed outcomes contribute to personal growth and development.As you work towards achieving your outcomes, you acquire new skills, knowledge, and experiences.
The journey towards your outcomes becomes a platform for learning and self-improvement, helping you develop resilience, problem-solving abilities, and a growth mindset.
How to Effectively Formulate Well-formed Outcomes!
Well-formed outcomes refer to goals or outcomes that are clearly defined, specific, and aligned with an individual’s values and desired outcomes.
These outcomes are formulated in a way that enhances motivation, clarity, and the likelihood of success. Well-formed outcomes are often used in coaching, therapy, and personal development to help individuals achieve their desired results.
Create Well-formed Outcomes
Positively Stated:
State the outcome in a positive and affirmative manner. Instead of focusing on what you don’t want, focus on what you do want.
This helps shift your mindset towards a more constructive and solution-oriented approach.
Example: “I want to improve my communication skills and build strong relationships with my team members.”
Specific and Measurable:
Clearly define the outcome in specific terms and make it measurable. Having specific criteria for success allows you to track progress and determine when the outcome has been achieved.
Example: “I want to increase my sales by 20% in the next quarter.”
Ecological:
Ensure that the outcome is in harmony with your values, beliefs, and the wider context of your life. Consider the impact of the outcome on other aspects of your life and make sure it aligns with your overall well-being.
Example: “I want to advance my career while maintaining a healthy work-life balance.”
Within Your Control:
Frame the outcome in terms of actions and behaviors that are within your control. Focus on what you can do rather than relying on external factors or depending on others.
Example: “I will dedicate 30 minutes each day to reading and learning new skills.”
Well-Formed in All Sensory Systems:
Imagine and describe the outcome in sensory-rich language, engaging all your senses. This helps create a vivid and compelling mental representation of the desired outcome.
Example: “I can see myself confidently delivering presentations, feeling the positive energy in the room, and receiving applause and recognition.”
By formulating your goals and outcomes using these well-formed principles, you can increase your clarity, motivation, and sense of direction, leading to a higher likelihood of achieving your desired results.
Working with Well-formed Outcomes:
Context and Resources:
Take into account the context in which the outcome will be pursued and identify the resources and support available to you.
Consider any constraints or limitations that may impact your ability to achieve the outcome and explore ways to overcome them.
Timeframe:
Determine a realistic timeframe for achieving the outcome.
Setting a deadline or target date creates a sense of urgency and helps you stay focused and motivated.
Break down the outcome into smaller milestones or action steps to track progress along the way.
Chunking Down and Up:
If the outcome feels overwhelming or too big, break it down into smaller, manageable steps. This makes it easier to take action and prevents feeling overwhelmed.
On the other hand, if the outcome feels too small or lacks challenge, consider expanding or stretching it to push yourself further.
Flexibility and Adaptability:
Remain open to adjusting your approach or modifying the outcome as you progress.
Sometimes, unexpected opportunities or obstacles may arise, and being flexible allows you to adapt your plans while staying aligned with your ultimate objectives.
Motivation and Purpose:
Connect the outcome to your deeper motivations and sense of purpose.
Understand why it is important to you and how achieving it will contribute to your personal growth, fulfillment, or the greater good.
This intrinsic motivation can fuel your determination and resilience in the face of challenges.
Review and Reflection:
Regularly review and reflect on your progress towards the outcome.
In a nutshell, well-formed outcomes are not static but can evolve over time. As you progress, you may refine or expand your goals based on new insights and experiences.
The key is to maintain clarity, motivation, and a proactive mindset as you work towards your desired outcomes
While leadership quotes can be insightful and thought-provoking, true leadership is ultimately about taking action, developing your own style, and continuously learning and growing as a leader.
Knowing and reflecting on leadership quotes can have several positive effects:
1. Inspiration:
Leadership quotes often contain wisdom and insights from experienced leaders. Reading and internalizing these quotes can inspire you to become a better leader and motivate you to take action.
2. Guidance:
Leadership quotes can provide guidance and direction when faced with challenging situations. They offer valuable perspectives on decision-making, problem-solving, and the qualities of effective leadership.
3. Self-reflection:
Quotes about leadership can prompt self-reflection and introspection. They encourage you to evaluate your own leadership style, values, and behaviors, and identify areas for growth and improvement.
4. Communication:
Leadership quotes can serve as powerful communication tools. They can be used to inspire and motivate your team, provide a shared vision, or reinforce important values and principles within your organization.
5. Learning from others:
Leadership quotes often encapsulate the wisdom and experiences of successful leaders from various fields. By familiarizing yourself with these quotes, you can learn from the lessons and experiences of others, gaining valuable insights that can be applied to your own leadership journey.
6. Mindset shift:
Leadership quotes can help shift your mindset and perspective. They can challenge conventional thinking, encourage innovation, and inspire you to approach leadership with a fresh and open mindset.
Leadership is a diverse and multifaceted concept, and these quotes offer different perspectives on what it means to be a leader.
Here are some popular leadership quotes:
1. “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” – Ronald Reagan
2. “A good leader takes a little more than his share of the blame, a little less than his share of the credit.” – Arnold H. Glasow
3. “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek
4. “The function of leadership is to produce more leaders, not more followers.” – Ralph Nader
5. “A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others.” – Douglas MacArthur
6. “Leadership is not about being the best. It is about making everyone else better.” – Unknown
7. “The art of leadership is saying no, not saying yes. It is very easy to say yes.” – Tony Blair
8. “Leadership is the capacity to translate vision into reality.” – Warren Bennis
9. “To handle yourself, use your head; to handle others, use your heart.” – Eleanor Roosevelt
10. “Leadership is not about being in control. It is about creating conditions for others to succeed.” – Unknown
Remember:
“Leadership is not confined to a job title; it is a mindset. It is the embodiment of presence and focus, going beyond mere hearing. True leadership is assuming responsibility rather than seeking to show off. It is a collection of behaviors, not just empty words.
Leadership requires assertiveness and empathy, not aggression. And it is not reserved for special occasions, but is revealed through everyday actions.”
Career coaching plays a crucial role in supporting individuals throughout their professional journeys.
Career coaching also helps individuals gain clarity about their career goals, values, strengths, and passions. Coaches assist in identifying suitable career paths and provide guidance on aligning career choices with personal aspirations.
By leveraging the expertise and guidance of career coaches, individuals can maximize their potential, make informed career decisions, and navigate their professional paths with confidence and purpose.
The Importance of Career Coaching
Goal Setting and Planning: Coaches help clients set realistic and achievable career goals. They assist in developing action plans, breaking down goals into manageable steps, and providing accountability to ensure progress. This structured approach increases the likelihood of success.
Skill Development: Coaches assess an individual’s skills and competencies, identifying areas for improvement and growth. They provide guidance on acquiring new skills, enhancing existing ones, and staying relevant in a rapidly changing job market.
Overcoming Challenges: Career coaches support individuals in navigating career challenges, such as career transitions, job dissatisfaction, or workplace conflicts. They provide guidance, tools, and strategies to overcome obstacles and build resilience.
Personal Branding and Networking: Coaches assist in developing a strong personal brand, including crafting compelling resumes, optimizing online profiles, and improving interview skills. They also provide guidance on networking strategies, helping individuals expand their professional connections.
Confidence and Self-Esteem: Career coaching boosts confidence by helping individuals recognize and leverage their unique strengths. Coaches provide encouragement, support, and constructive feedback, empowering clients to overcome self-doubt and take bold career steps.
Decision Making: Coaches facilitate informed decision making by helping individuals weigh options, consider potential risks and rewards, and make choices aligned with their long-term vision. They provide a valuable outside perspective and help clients make well-informed career decisions.
Work-Life Balance: Career coaching takes into account the importance of work-life balance. Coaches help individuals find ways to integrate their personal and professional lives, aligning their career goals with their overall well-being.
Career Coaching is an investment in your future. It’s an opportunity to gain clarity, build confidence, and accelerate your career progression. So, take the first step towards unlocking your potential by scheduling your coaching session today!
Book Your session today and start your amazing Journey
SWOT analysis is a strategic planning tool to evaluate an organization’s internal and external environment.
The acronym “SWOT” stands for:
Strengths
Weaknesses
Opportunities
Threats
It is a simple but powerful tool that can help organizations to identify their strengths and weaknesses and to seize opportunities and mitigate threats.
How to Conduct a SWOT Analysis
Identify strengths:
Start by identifying the organization’s strengths. These are internal factors that the organization excels at or resources and give it a competitive advantage.
Some examples of strengths might include a strong brand, a loyal customer base, or proprietary technology.
Identify Weaknesses
Next, identify the organization’s weaknesses.
These are internal factors that the organization needs to improve upon or areas where it is at a disadvantage compared to its competitors.
Some examples of weaknesses include a lack of resources, poor customer service, or outdated technology.
Identify Opportunities
After identifying internal factors, identify external factors that present opportunities for the organization.
These are external factors such as market trends, technological advancements, or changes in regulations that the organization can take advantage of.
Some examples of opportunities involve new market segments, untapped geographic regions, or emerging technologies.
Identify Threats
Finally, identify external factors that could pose a threat to the organization.
These are external factors such as economic trends, political instability, or increased competition that could negatively impact the organization.
Some examples of threats might include new regulations, a recession, or a new competitor entering the market.
Once you have identified the organization’s strengths, weaknesses, opportunities, and threats, you can use this information to develop strategies that leverage the organization.
This can help the organization to stay competitive and achieve its goals and objectives.
It’s important to note that a SWOT analysis is just one tool in the strategic planning process.
It should be used in conjunction with other tools and techniques, such as competitive analysis, market research, and financial analysis, to develop a comprehensive strategic plan.
Some additional points that are helpful in understanding SWOT analysis:
Strengths and Weaknesses are Internal Factors
Strengths and weaknesses are factors that are within the control of the organization.
These may include factors such as the organization’s resources, capabilities, culture, leadership, and processes.
Opportunities and threats are external factors
Opportunities and threats are factors that are outside the control of the organization.
These may include factors: market trends, economic conditions, regulatory changes, technological advancements, and competitive landscape.
More points to consider in SWOT Analysis
SWOT analysis is a flexible tool: SWOT analysis is used at different levels of an organization and for different purposes.
For example, it analyzes a specific product or service, a business unit, or the entire organization.
SWOT analysis is a starting point, not a strategy: While SWOT analysis can help organizations to identify strengths, weaknesses, opportunities, and threats, it is not a strategy in and of itself.
The information gathered through SWOT analysis, the organization uses it to inform the development of a comprehensive strategic plan.
SWOT analysis should involve multiple perspectives: SWOT analysis should involve input from multiple stakeholders, including employees, customers, suppliers, and partners.
SWOT analysis should be revisited regularly: SWOT analysis is not a one-time exercise.
The internal and external environment of an organization is constantly evolving. therefore, SWOT analysis should be revisited regularly to ensure that the organization’s strategies and tactics remain relevant and effective.
Several factors that will enhance the quality of the Analysis:
Keep it brief, pages of analysis are usually not required.
Relate strengths and weaknesses, wherever possible, to industry key factors for success.
Strengths and weaknesses should also be stated in competitive terms, that is, in comparison with competitors.
Statements should be specific and avoid blandness.
Analysis should reflect the gap, that is, where the company wishes to be and where it is now.
It is important to be realistic about the strengths and weaknesses of one’s own and competitive organizations.
An example of how SWOT analysis can be used in the hospitality industry:
Strengths:
– Well-trained staff with exceptional customer service skills
– Prime location near popular tourist attractions
– High-quality amenities and facilities, such as swimming pool, spa, and fitness center
– Strong brand reputation and recognition
– Positive online reviews and ratings on travel websites
Weaknesses:
– High employee turnover rates leading to inconsistency in service quality
– Dependence on seasonal demand leading to revenue fluctuations
– Aging infrastructure and facilities that require maintenance and upgrades
– Limited options for dining and entertainment on-site
– Limited parking space available
Opportunities:
– Increasing demand for eco-friendly and sustainable tourism
– Growing popularity of food and beverage tourism and cultural experiences
– Expanding the range of amenities and services offered to include pet-friendly rooms or meeting facilities for business travelers
– Capitalizing on the rise of virtual and augmented reality to enhance guest experiences
– Partnerships with local businesses to offer packages or discounts to guests
Threats:
– Increasing competition from new hotels and alternative accommodation options, such as vacation rentals and home-sharing platforms
– Fluctuations in economic conditions and exchange rates affecting tourism demand
– Disruptive events, such as natural disasters or public health crises, impacting travel and tourism industry
– Changes in government regulations and policies affecting the hospitality industry
– Consumer preferences shifting towards low-price and budget-friendly options
Based on this SWOT analysis, a hotel in the hospitality industry could develop strategies to capitalize on its strengths, address its weaknesses. Moreover, take advantage of opportunities, and mitigate threats.
For example, the hotel could focus on improving employee retention by offering competitive compensation and benefits packages, investing in infrastructure upgrades to enhance the guest experience.
in addition, partnering with local businesses to offer unique packages that differentiate it from competitors.
Overall, SWOT analysis is a valuable tool for organizations to evaluate their internal and external environment, identify areas for improvement, and develop strategies to achieve their goals and objectives.
Volunteering work is an important part of civic engagement and community building. It allows individuals to contribute to causes they care about and make a positive impact on society, while also benefiting themselves in many ways.
in this podcast will know more about the importance of Volunteering Work and how it cam boost the career development.
Anchor: With us over the phone, miss Rania Lelah, personal and career development expert.
Anchor: Good morning to you. Good morning.
Anchor: and we’re speaking about the volunteering work. And how important is that culture?
Rania Lelah: Yes. Of course. Volunteering work first of all, it refers to this selfless act of giving back to the community and helping the others and making a positive impact, positive influence on society.
And we can define it. It’s like the act of providing once this time, skills, and energy.
To an organization without expecting anything in return, without expecting any payment or any other tangible rewards.
And when it comes to the benefits of volunteering work, it’s not only just to the community, also to the volunteering themselves.
So it provides the sense to the volunteers. It provides the sense of the purpose it posed their self confidence, self esteem, and improve their mental health.
It also can be a great way to gain new experiences developing their skills and enhance their their resume, you
know? Yeah. So volunteering work is an important part of engagement, and community building as well.
Allows individuals to contribute to, like, an ultimate goal to their life purpose. And, of course, they have this great impact on the society.
Anchor: Yeah. Miss Lelah, let me know from you. How do you view how to spread the culture of volunteering? Because it’s not a very well known kind of work that is really spread particularly among years.
Rania Lelah: Okay. We can develop this idea of volunteering among individuals especially, of course, yes.
But it it’s just like it’s a kind of complicated approach or we can we can call it a multifaceted approach.
So they can we help build their awareness to improve other engagement, and also to provide opportunities
for meaningful participation.
So we can just maybe list these kind of development stops like education and awareness.
Many young people may be not aware of the benefits of volunteers hearing or the opportunity that are available to them.
So by providing education and raising awareness about the importance of volunteering and its benefits So it
will be great for them to encourage or to be encouraged to get involved.
Also, mentoring and role models So it’s a very effective way to just promote volunteering among the off is to
providing mentoring and role models.
So this can be involved by connecting young people with individuals who have great experience volunteering and can serve as positive examples and a source of inspiration as well.
Also, we’re standing yeah. Yes. We have seen lately some of the youth participating in lots of some of the presidential initiatives.
Anchor: We’ve seen kit for and we’ve seen other of the initiatives that were lately launched. And we’ve seen lots of volunteers or volunteering youths who really want to participate and and get the experience. How do you view that and how do that contribute to their ability to boosts work particularly and contribute more to their society?
Rania Lelah: Of course, it was great initiatives, of course. And the kids and the youth as well that they now
seek for volunteering to our our massive number right now because they just recognize the the benefits and
the the importance of this voluntary work. Maybe at their early when it was if we just talk about, you know, in
particular.
Now they just know how it’s important for them to seek for opportunities and to fill in their resume.
Of course, when they just apply for jobs or something, the first thing they will be asking for, what are your
experiences? So as a fresh graduate, I don’t have any experience.
But now with volunteering work, they will have this experience dealing with people communicating with them,
and this, of course, has many benefits when it comes to volunteer himself or herself, like personal growth.
So it can provide opportunities for personal growth, helping them to build their self confidence, develop new
skills, and gain experience as well. At and to improve their mental health, this reduced their, you know, stress
levels and, of course, increase their self esteem self image and there are inner happiness. And, of course,
decrease that symptoms of any depression or or something.
And it also expands their social network when it comes to having some opportunities to meet new people, build social connections,
This will add up to their resumes and add up to their experience as well. And of course, if
we just took particular about career development, volunteering provide valuable resources
and skills that can be useful for them on professional setting such as like teamwork,
communication and the push to their leadership skills as well.
Persuasion is essential for progress, understanding, and enforcing strong relationships.
Persuasion is an art and is a science as well. It refers to the ability to convince others and how to influence their thoughts, beliefs and behaviors. Through communication and various psychological techniques. . It’s more about establishing credibility and authority.
Persuasion is important for several reasons:
• It influences the opinions, attitudes, judgments, and behaviors of people. By persuading others, we can shape how they view important issues and shape their actions and decisions.
• It plays a key role in marketing, sales, advertising, politics, customer service, and many other fields. Persuasion is key to promoting and selling products, convincing voters, resolving disputes, and achieving many business and personal goals.
• It helps make progress on important issues. By using logical reasoning and evidence to build a persuasive case, we can convince others of the merit in ideas, proposals, and solutions that can benefit society as a whole.
• It promotes understanding. When we craft persuasive messages effectively, we do so by presenting rational arguments and evidence that others can understand and evaluate. This leads to a deeper sharing of knowledge and ideas.
• It motivates positive change. Persuasion can motivate people to change their ways for the better by showing them how change will benefit them and addressing concerns they may have. This helps drive progress in both individuals and groups.
• It strengthens relationships. When we can persuade someone through respectful debate and by addressing their concerns, it shows we understand their perspective. This builds trust and closer bonds between people.
• It leads to higher quality decisions. By considering multiple perspectives and evaluating the strength of arguments on multiple sides of an issue, persuasion leads to decisions and choices that are more well-reasoned and prudent. This benefits both individuals and organizations.
Transcript
Rania Lelah: Persuasion, yes, it’s an art, as you just said, and it’s a science as well. It refers to the ability to convince others and how to influence influence their thoughts, beliefs and behaviors. Through course communication and various, you know, techniques, psychological techniques. . It’s more about establishing credibility. It’s more about credibility and authority.
Pursuing someone starts by establishing new sales as a critical and trustworthy source.
And of course, It’s also how to use the pillars of persuasion as Aristotle named them two thousand three hundred years ago.
And he’s booked the art of Richard. He just said that there are some pillars of persuasion. . So it’s it’s from, you know, like, long time ago.
And it’s also about how to frame messages, how to put it in the right context in such a way, in a clear and concise way. In all. And it’s also about how to use social proof, urgency, and other techniques that can influence others and impact their lives.
Anchor: So it depends about the person, about the situation, and about, I think, above all logic. If if it’s logic, it’s going to be an easy task or no.
Rania Lelah: Okay. Going back, as I just mentioned earlier, that are still said that there are three pillars of persuasion.
The three pillars are credibility, emotions, and logic. It was, pathos, and logos.
So if we have any, like, message we want to deliver or if we want to have this influence above others of we we want to just convince others with something.
We need to address these three pillars. We want to like in our speech or presentations or our conversations to put all these three things.
First thing is to show our credibility, like of my appearance, speaking skills, my knowledge about the topic, and then some little bit of emotions like a story, emotion of a story.
And then, of course, we have to sit from a statistics and facts when it comes to the logic. Because as we are all different, some people just concerned about the emotion, the emotion, you know, and some other people just care about the logic. Yeah.
And of course, some other just care about how credible source you are. Why just just give me critical reason that to believe you or to be convinced with your votes or your product service.
Anchor: Could you say that there are persuasion skills and there are people who are good at that and others know?
Rania Lelah: Yes. Of course. Yes. It’s after it’s a learnable skill. Some people, of course, are born with this.
It’s like a talent. But some other people just learn to persuaders.
Anchor: This is my question. There are persuasion skills, which I can learn or there are people who are born with this ability.
Rania Lelah: Okay. The good news is it’s a learnable skill. And some other people just born with it. The most important thing is that to learn the skills of persuasion when it comes to how to communicate your message effectively how you just place yourself as a critical source to have the the exact knowledge and the speaking skills and the charisma.
And, you know, like, express yourself in a very logical, emotional, credible way. It’s yes.
It’s it’s there are some skills, you know, how to just use that social proof. How to also always address what’s in it for them because to be in order to be a persuader, effective power forward persuader You have to address the people’s needs and wants.
It’s not about me as a speaker. It’s about the receiver. I have to connect my values to your value.
Anchor I think I should be an expert in human nature to be a good persuader.
Rania Lelah: Not an expert. They may have the the the the enough information, you know, and knowledge about, yes, the the the person’s in front of you.
You know, you you have to at least know their needs and thoughts, know their values.
And that’s why if you just notice that every persuader, as the first of if a speech or presentation, He always asks some questions to figure out about the natures and about the characters and the personalities and values of his audience or her audience.
Anchor: Or this can be included under the very general umbrella of social intelligence.
Rania Lelah: Yes. It’s kind of intelligent. In order to be persuaded, you will need to be emotional intelligent and social intelligent.
Anchor: You know, you know, Ranya, when I know that, you are a of course, I’m going to be honored to have you, and I know that this topic which is the art of persuasion, which is in my humble opinion, very important. The first question which came to my mind, there were people who are saying that a clever person with the one or a very smart person with the one who can persuade you with something he or she himself or herself is not persuaded of.
True? Or this is another personality which which we should not deal with.
Rania Lelah: No. It’s okay. A huge part of persuasion. It’s just going against, it’s maybe, the social norms .
So the most important thing how to connect how to know your values and how to know your maybe the things you need or you think you’ll write a new interest and then connect to this with you.
Of course, the most important thing to handle objection I have to as a persuade, I have to do my homework first. I have to know more about your background and your needs and wants and all these things.
Plus, what kind of objects you may tell me about. And then I have to search for the answers of these objections. And then, at the right time, when you just tell me that maybe I’m not convinced with what you say.
I have other arguments or whatever. in this moment, I will give you some reasonable, logical answers, with emotions, with logic, with facts, with the statistics , and this crucial moment you’ll be convinced.
Anchor: Can we do a a small or a brief comparison between a good persuade and a good negotiator, or both are the same?
Rania Lelah: Maybe in a general on a general perspective, you are the same because in order to be a good negotiator, you individually, you have to be good persuaders. But you know, the most common thing here is Win-Win situation.
That’s what differentiates between, like, good or good persuasion or persuasion anti manipulation. Good persuasion that now I want to I you and me want to just end up with, win win situation, I will win a you will win.
But when it comes to manipulation or bad persuasion or these bad behaviors, you know, it it it runs on or based on win-lose. In order to when, you have to lose. You know?
Anchor: So yeah. And regarding some jobs, I mean, which which which requires the skills of communication, of dealing with people, of meeting with people, I mean, face to face daily like us, like a teacher, for example, like someone in HR in any company, for example, if this one of the very important or the first characteristics or criteria of their character, And if so, this is something which we should teach our children since they’re very early childhood.
Rania Lelah: Okay. First things first. Everyone just if you just ask anyone about what’s your dream, what’s your goal in this life, the first thing that he will say that I want to influence others.
I wouldn’t have this control of you know, I I have this power to control others and to convince them with anything.
Yeah. But we just forget that in order to influence others, you have to influence yourself first so you you need to raise yourself awareness and work on your own motions.
Working on these skills to have this, you know, like, solid skills to influence or to be able to influence others as well.
Yeah. So yes, we tend to tell our children to have this power. But first, do it with ethics. And we can just, like, you know, chop it or divide it to small tasks or smaller skills. Right?
First of things as communication, how to communicate your messages more clearly, how to express yourself in a powerful way, and then how to use your body language, how to manage your emotions, how to just think or how to feel empathy about the other And how to accept objection or deal with criticism?
It’s Number one, because you all suffer from criticism , you know, like, have bad bad effects when it comes to constructive and destructive criticism as well.
Anchor: We do always have interesting discussions dear. So I’m going to leave you, but with a promise to see you here. Life in our studio to speak and in detail more about us, about our human nature. Because this is very important and I think also our viewers are going to enjoy it. Thank you very much.
